#Ebook Deal/Day: Working with Microsoft Dynamics CRM 2011 - $19.99 (Save 50%)

Publisher:?Microsoft Press Released:?March 2011 Pages:?624 Configure, adapt, and extend Microsoft Dynamics CRM 2011?guided by two of the leading implementation specialists in the field. Whether you?re an IT professional, a developer, or a power user, you?ll get pragmatic, hands-on insights for customizing CRM in your organization?with or without programming. Discover how to: Set up and configure your system Plan and configure security settings and information access Easily customize form attributes, views, and relationships Create and deploy custom reports Use xRM to quickly create and efficiently manage line-of-business applications Automate business workflows Extend Microsoft Dynamics CRM with scripts and assemblies Overview and Configuration Chapter 1 Microsoft Dynamics CRM 2011 Overview Life Without Customer Relationship Management Introducing Microsoft Dynamics CRM What?s New in Microsoft Dynamics CRM 2011 User Interfaces Entities and Solutions Summary Chapter 2 Setup and Common Tasks Microsoft Dynamics CRM for Outlook Email in Microsoft Dynamics CRM Mail Merge Queues Summary Chapter 3 Managing Security and Information Access Mapping Your Needs Security Concepts Managing Users Security Roles and Business Units Summary Chapter 4 Data and Document Management Data Management Document Management Summary Solutions Chapter 5 Solutions Overview and Concepts Microsoft Dynamics CRM Customizations Solution Framework Overview Solution Components Solution Details Solution Considerations Summary Chapter 6 Entity: Fields and Option Sets Fields Option Sets Summary Chapter 7 Entity Customization: Forms Form Components Form Customizations Form Actions Form Controls Using Multiple Forms Summary Chapter 8 Entity Customization: Views and Charts Customizing Views Customizing Activity Views Customizing Charts Summary Chapter 9 Entity Customization: Relationships Understanding Entity Relationships Creating Custom Relationships Summary Chapter 10 Entity Customization: Custom Entities and Activities Custom Entities Custom Activities Summary Chapter 11 Solutions: Web Resources Web Resources Overview Web Resource Types Web Resource Examples Summary Chapter 12 Solutions: Client Extensions Understanding the Application Navigation Modifying the Site Map Managing Form Navigation Modifying the Ribbon Summary Chapter 13 Reports and Dashboards Data Delivery Design Accessing Reports in Microsoft Dynamics CRM Customizing Reports in Microsoft Dynamics CRM Managing Reports with Microsoft Dynamics CRM Customizing Dashboards in Microsoft Dynamics CRM Summary Processes Chapter 14 Workflow Processes Workflow Process Basics Workflow Process Templates Workflow Process Properties Workflow Process Step Editor Dynamic Values in Processes Monitoring Workflow Processes Importing and Exporting Processes Workflow Process Examples Summary Chapter 15 Dialog Processes Dialog Process Basics Dialog Templates Dialog Properties Monitoring Dialogs Dialog Process Example Summary Appendix About Sonoma Partners Title: Working with Microsoft Dynamics? CRM 2011 By: Mike Snyder, Jim Steger, Kristie Reid Publisher: Microsoft Press Formats: Print Ebook Safari Books Online Print: April 2011 Ebook: March 2011 Pages: 624 Print ISBN: 978-0-7356-4812-8 | ISBN 10: 0-7356-4812-3 Ebook ISBN: 978-0-7356-4905-7 | ISBN 10: 0-7356-4905-7 Mike Snyder Mike Snyder and Jim Steger are cofounders and principals at Sonoma Partners, a consulting firm specializing in Microsoft Dynamics CRM implementations. Both Mike and Jim have been recognized as Microsoft MVPs for their contributions to the Microsoft Dynamics community. Mike is one of the industry?s leading CRM experts and participates in the Microsoft Dynamics Partner Advisory Council. Jim is a leading technical architect for Microsoft Dynamics CRM, with deep experience in XRM solutions complex enterprise integration projects. View Mike Snyder's full profile page. Jim Steger Jim Steger and Mike Snyder are cofounders and principals at Sonoma Partners, a consulting firm specializing in Microsoft Dynamics CRM implementations. Both Mike and Jim have been recognized as Microsoft MVPs for their contributions to the Microsoft Dynamics community. Mike is one of the industry?s leading CRM experts and participates in the Microsoft Dynamics Partner Advisory Council. Jim is a leading technical architect for Microsoft Dynamics CRM, with deep experience in XRM solutions complex enterprise integration projects. View Jim Steger's full profile page. Description Table of Contents Product Details About the Author Recommended for You Customer Reviews 1/8/2012 ? 4.0 Recommended, but some aspects missing By?nice2skate from Germany About Me Designer, Developer, Sys Admin Concise Easy to understand Intermediate Novice Student By?Hooman from Australia, Melbourne About Me Designer, Developer

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